UX REVIEW
Find out what's making your product harder to use – and what it costs you to ignore it
A focused expert review of one defined product area to identify usability, structural and interaction issues across the journeys, screens and tasks it supports.
You'll get a clearer diagnosis, prioritised recommendations and practical direction before committing to a larger redesign or delivery programme.
Book a free review call
A free 30-minute call to discuss the journey, what you are seeing and the most useful next step.
THE PROBLEM
Is part of your product creating more effort than it should?
A product area can appear functional while still making important tasks slower, less clear or harder to complete.
The problem is often not one isolated screen. It may sit across several connected journeys, inconsistent patterns, unclear information or workflows that have become more complicated over time.
A UX Review helps you understand what is getting in the way and what your team should address first.
Users struggle to find what they need
Navigation, structure or information hierarchy may be making important tasks harder than they should be.
Important tasks take too long
Users may be working through unnecessary steps, repeated actions or unclear workflows.
Teams rely on workarounds
Spreadsheets, notes, manual processes and repeated support may be compensating for weaknesses in the product.
Inconsistencies are slowing users down and increasing support demand
Controls, layouts and behaviours may have evolved differently across the product, making it harder to learn, use and support.
THE OUTCOME
A clearer view of what is getting in the way
The review is designed to move your team from broad concerns and competing opinions to a clearer diagnosis and more confident decisions.
Clearer diagnosis
Understand where usability, structure and interaction issues are creating confusion, delay or unnecessary effort.
Prioritised issues
See which problems matter most rather than receiving a long, undifferentiated list.
Practical recommendations
Get specific guidance on what to simplify, restructure, improve or investigate further.
Less guesswork before redesign
Avoid committing budget and delivery effort before understanding the underlying problem.
Better team alignment
Give product, design, delivery and operational stakeholders a shared view of the main issues.
A clearer next step
Decide whether the right move is optimisation, redesign, prototyping, testing or broader UX support.
SCOPE
A focused review of one defined product area
The UX Review covers one agreed area of a product rather than the entire product. That area may contain several connected journeys, screens, user tasks and interaction patterns.
For example, an account services area might include viewing and updating account details, managing preferences, changing security settings, accessing support and closing an account. The scope is agreed before the review begins so the work remains focused and commercially clear.
WHAT YOU RECEIVE
What you get from the UX Review
The review is designed to give your team something concrete to act on — not a long report, but a clear diagnosis, a prioritised view of what matters and practical direction on what to do next.
CHOOSING THE RIGHT REVIEW
Is this the right review for your problem?
A UX Review is the better fit when the problem sits across a product area rather than one defined journey.
The problem sits across a product area rather than one single journey
Tasks are unclear, slow or inefficient
The product has become inconsistent over time
You need diagnosis before redesign
Not sure which review fits your problem?
A Journey Review is usually the better fit when the problem is one defined end-to-end flow where progression or completion matters — such as checkout, onboarding, registration or a service application.
BEST FIT
Best suited to products where clarity and efficiency matter
A UX Review works best on product areas where tasks have become slower, less clear or harder to complete — and where a clearer diagnosis is needed before committing to redesign. It is particularly useful for heads of product and design leads, as well as founders, service owners and operational teams who need a senior external view.
SaaS, subscription and ecommerce products
Account management
Settings and preferences
Account services
Fintech and regulated products
Complex workflows
Data-heavy interfaces
Operational tools
Products preparing for redesign
Inconsistent interfaces
Unclear priorities
Legacy tools
INVESTMENT
Clear scope, fixed fee
The price is fixed and visible up front. You know what you're getting, what it costs, and roughly how long it takes before you commit.
UX REVIEW
From
£2,400
For a focused review of one defined product area, including annotated findings, prioritised recommendations and a playback session.
Most reviews are delivered within 5–10 working days once access and materials are available.
Final scope depends on the number of connected journeys, product complexity, user roles and access required.What is not included.
Book a free review call
SCOPE
What this is not
A UX Review is a focused diagnostic. It's deliberately scoped so it stays fast, useful and commercially clear. It is not:
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A full product redesign
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Usability testing
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A new design system
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Technical development
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High fidelity UI design
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User research recruitment
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Analytics implementation
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A review of the entire product
The review is about diagnosis, prioritisation and direction — a clear read on what is getting in the way and a confident first move.
THE PROCESS
How a UX Review works
A simple, predictable path from first enquiry to a clearer view of what to fix first.
2
Book a free 30-minute call
We discuss the problem, the evidence you already have, the likely scope and what a useful outcome would look like.
WHAT'S NEXT
Turn the findings into action
The review gives you enough clarity to decide whether to optimise, redesign, test or scope a larger piece of UX work.
POSSIBLE NEXT STEPS
Quick fixes handled by your team
Redesign of a product area or connected journeys
Prototype or flow sprint
Wider UX review
Larger UX consulting engagement
Whatever comes next is your call – the review simply makes the decision an easier one.
BOOK A CALL
Every week of user confusion is a week of avoidable cost
Difficult interfaces and unclear workflows don't just frustrate users — they lose them. And every week the problem stays undiagnosed, that cost compounds. More support. More churn. More delivery effort spent fixing the wrong things.
Book a free 30-minute call to discuss what isn't working, what it may be costing you and whether a focused UX Review is the right next step.
Book a free review call